First-Time Attendees Meeting

The importance of independent oversight and its value and impact to customers, leaders, organizations, and stakeholders – the WHY!

Change is constant and these days fast. Transformation is like the big waves surfers chase. But surfers learn one lesson early, if you don’t read the waves and surf at the right time, the wave can pummel you.

In the ocean of transformative change, establishing a new standard for collaboration and efficiency in oversight and review is necessary for the future.

What is needed to surf this ocean?

Strategic keys that can drive impact.

Accountability– what is the basis and who is responsible? Accountability both internally and for stakeholders builds the credibility of the work of the team.

Accountability – laws, regulations, policies, directives – are they followed? Yes/no?

Collaboration -Building relationships across the different groups within and across oversight/stakeholder organizations.

Collaboration - requires respect and trust – both must be earned.

Effectiveness and efficiency – these are not the same but each often supports the other. How?

Resolution -Who, what, and how do we impact through our work – more than you think!

The Department of Veterans Affairs Office of Inspector General (VA OIG) provides oversight of the second largest Department in the federal government – the US Department of Veterans Affairs. My team includes medical inspectors, auditors, special agents/investigators, a data analytics team, and a management and administrative professionals’ team.

Come learn about us and how we are surfing the ocean of change!

Lunch

Quality in the Behavioral Health World 
Presented by Marlene McDermott
Understand and measuring quality care in the behavioral health space has historically been difficult to achieve. There are few tests or labs to complete to understand the functioning level of a patient. The information used is often a patient report of their symptoms. This session will discuss the ways clinicians can improve their documentation of behavioral health improvement. It will also discuss the ways quality and compliance departments can interpret the documentation to validate wellness is being properly measured and addressed in treatment. 

AI FOMO
Presented by Katie Bakewell, NLP Logix
Let’s be honest: the 'AI Gold Rush' has made it feel like you’re falling behind if you aren't integrating LLMs into every corner of your business. But do you actually need a neural network, or do you just need a better Excel formula? This presentation is a reality check for the AI era. We’re going to break down what is (and definitely isn’t) AI, how to spot 'AI-washing,' and how to evaluate your actual needs without the FOMO. We’ll wrap up with a practical roadmap for the 'Build vs. Buy' dilemma to ensure your tech stack stays lean, effective, and actually smart.

Break

Peeking Around Corners - A Look At What Keeps Me Up At Night
Presented by Gerry Stanley, MD - Cigna Medical Director
“Peeking around corners” will be a fast-paced, candid conversation that dives into the forces reshaping our industry and the broader insurance ecosystem.  Expect an honest look at the trends, disruptions, and blind spots that keep industry leaders up at night – delivered with energy, humor and zero sugarcoating.  We’ll explore emerging challenges, unexpected opportunities, and what it really takes to stay ahead in a constantly shifting landscape.  Attendees should come ready for a lively, thought-provoking conversation that as fun as it is revealing.

Day 2 recap. Day 3 introduction.